Why is it important to signpost during my Information Sessions?
Take into account that everyone will have different reasons for attending but it is important to remember that people have signed up to attend an Information Session and become Dementia Friends. If someone asks a question, this will be more than likely not be relevant to everyone in the room so signposting can be a great way to ensure people are acknowledged and know they will find out where they can get further information. Answering one question can also lead to lots of further questions which will make it difficult to get through your Session on time!
As a Dementia Friends Champion, you have highlighted to your group in the introduction that you are not there as an expert or a counsellor. This is a point you can refer back to in the Session as providing information or advice does beyond what you are trained to deliver. There is also the risk of providing incorrect information to people. We also need to remember that dementia can affect everyone differently so one person’s experience may not the same for everyone.
It is important to consider about what happens if you answer somebody’s question; what happens in two weeks when they have another question? At the end of the Session, the person is more likely to feel motivated to access further information. You’ve done a fantastic thing by providing them with an action card and potentially having signposting materials available so they know what support is out there.
Dementia Friends may feel inspired to become Champions themselves so by signposting people to further information, you can show your group that you don’t have to be an expert to take part.