Each month, one of our DFOs (Dementia Friends Officers) answer your Dementia Friends Champions questions. Charlotte Adams, DFO for the North West, answers this month’s question: Dementia Friends
How do I respond to questions in my Information Sessions?
That’s a brilliant question! From time to time, people will ask questions during you Information Sessions and it is a great idea to think about beforehand how to respond.
It is key that you acknowledge people’s questions so that they know that they have been heard. A simple thank you can make a big difference to people attending. You’ve already helped to set the group’s expectations at the start by telling them that you are not an expert in dementia or a counselor. This gives you something to refer back to this if you are asked questions. I find it useful to say when asked ‘as I mentioned at the start, I am not an expert in dementia but I will let you know at the end where you can go to find out more.’ This is when your information cards are really useful as when you give them out you can let the group know this is where they can go to find out more.
Whilst answering questions can seem really helpful we don’t want you to be under pressure as a Champion, when you have your session content you know that it has been carefully checked and developed over time. You also avoid risking turning your Information Session into Q & A and missing the chance for the group to become Dementia Friends.
Hopefully that reassures everyone but speak to your DFO if you need to talk it through further!