When a customer came in to speak to Francesca Hartley, Neighbourhood Coordinator for a housing association in Brighouse, she put what she had learnt at a Dementia Friends Session to good use. Francesca tells us her story:
‘After attending a Dementia Friends Information Session, I had a light bulb moment this morning.
‘A customer came in saying he had lost his key to his bungalow, this isn’t anything new. When the reception staff did some digging the tenant mentioned that he had no furniture in the bungalow and he thinks he was robbed and they locked the door on the way out.
‘I overheard the conversation so I asked the reception staff to look on our system to see if they had any alerts for vulnerabilities or next of kin. There was nothing on the system so we asked him for details to update our system. He couldn’t remember his daughter’s number or where she worked. We contacted the police for any details as I thought that something wasn’t stacking up. When we spoke to his daughter we found out the tenant has dementia.
‘We organised a lock change for later that day and we are keeping a key back in case this happens again!
‘If I hadn’t become a Dementia Friend I would never have thought that customer might be living with dementia. It definitely pays off being a Dementia Friend!’